Ceremony Hall Attendant

Location: Hurlet Crematorium
Position: Ceremony Hall Attendant
Hours: Part-time – 20 hours per week
Salary: £11.44 per hour

Are you a compassionate, friendly, and professional individual with a passion for helping others? The Hurlet Crematorium is seeking a dedicated Ceremony Hall Attendant to join our team. As the public face of our crematorium, you will play a key role in ensuring that every service is unique, respectful, and memorable.

Working flexibly, 5 days per week 4 hours per day which will include regular weekends, evenings and early mornings on a rota basis.

Key Responsibilities:

• Master of Ceremony Duties: Work closely with Funeral Directors to help create a calm and dignified environment for services, ensuring all runs smoothly and respectfully.
• Personalised Support: Assist families with any special requests to make their service unique and personal, ensuring every detail is attended to with care and empathy.
• Customer Service: Serve as a point of contact for families and guests, providing a warm, welcoming, and supportive presence.
• Problem Solving: Quickly and efficiently handle any issues or unexpected changes that arise, always maintaining professionalism and discretion.
• Maintain Cleanliness: Ensure that the ceremony hall is clean, presentable, and welcoming for every family arriving, including setting up and clearing away after services.
• Communication: Liaise with Funeral Directors and other staff to coordinate service timings, special arrangements, and any necessary adjustments.

About You:

• Friendly, empathetic, and approachable with excellent interpersonal skills.
• Strong organisational and time-management skills.
• Able to remain calm and composed in emotionally charged situations.
• A proactive problem solver who can think on their feet.
• Attention to detail with a commitment to maintaining high standards of cleanliness and presentation.
• Experience in customer service or a public-facing role is desirable but not essential. Full training will be provided.

Why Join Us?

At the Hurlet Crematorium, we understand the importance of every service we provide. We are committed to offering a supportive and respectful environment, not just for the families we serve but also for our team. We provide a comprehensive training programme, competitive salary, and a chance to be part of an award-winning team that truly makes a difference.

How to Apply:

If you are a caring, dedicated individual looking to provide a meaningful service to families during their time of need, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the role to joinourteam@hurletcrematorium.co.uk by 20/09/24.